Complaint 2221041

Complaint Summary

STRUCTURE:BODY

Owner Narrative

The customer purchased a vehicle from Metro Motors on May 8, 2026, after visiting the dealership three times and speaking with multiple sales representatives. During each visit, the customer specifically stated that the vehicle would be used to tow a trailer and repeatedly asked whether it was safe and suitable for towing. The sales staff consistently represented that the vehicle was in good working condition, had low mileage, showed no significant issues on the Carfax report, and would be an excellent vehicle for towing. The customer was discouraged from test driving the vehicle because it was low on fuel, and sales staff stated that the only reason it had not sold was the snowplow attached to the front. Immediately after taking possession of the vehicle on May 8, the customer experienced a serious issue with the electronic parking brake repeatedly engaging while driving. The customer contacted Metro Motors on the next business day and was instructed by the manager, Nate, to bring the vehicle back. Metro Motors later determined that the parking brake cable was broken and that the brakes were in poor condition. After discussions, the dealership agreed to perform repairs if the customer paid for the parts. After the repairs were completed, the customer noticed smoke coming from the wheels and immediately returned the vehicle to Metro Motors. The dealership retained the vehicle but failed to communicate the nature of the problem or any repair costs until notifying the customer that the vehicle was ready for pickup on June 6, 2026. Before taking possession of the vehicle again, the customer arranged for an independent mechanic to inspect it. Although the dealership manager was initially hesitant to allow the inspection, he ultimately permitted it. The mechanic determined that the vehicle's frame was broken and that it was unsafe to operate, particularly for towing, which was the purpose repeatedly disclosed to Metro Motors before purchase.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.