Complaint 2203916

Complaint Summary

SUSPENSION

Owner Narrative

The vehicle experienced a failure involving the automatic transmission gear shift cable (recall AOC 2013–2016). The gear selector indicated the vehicle was in “Park,” but the transmission was not fully engaged in Park due to the defective shift cable/bushing. This created a significant safety risk, as the vehicle was capable of rolling unexpectedly after being placed in Park. This condition puts the driver, passengers, pedestrians, and surrounding property at risk of injury or damage, especially when parked on an incline or in populated areas. There were no clear or consistent warning indicators prior to the issue. The vehicle appeared to be safely secured, which increases the possibility of an accident or death because the driver may exit the vehicle believing it will remain stationary. This issue is consistent with a known recall involving the shift cable assembly. The defect appears to be intermittent and not always easily reproducible, but it directly impacts the vehicle’s ability to remain securely in Park. At this time, the vehicle has not received a complete or reliable remedy, and the condition raises ongoing safety concerns. The component can be made available for inspection upon request. Because this defect affects a critical safety function and can lead to unintended vehicle movement, it presents a serious hazard. I am submitting this complaint to document the issue and request further investigation and resolution.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.