Complaint 2203518

Complaint Summary

SERVICE BRAKES, HYDRAULIC

Owner Narrative

The contact owns a 2017 Ram 5500. The contact stated that an unknown warning light appeared on the instrument panel which stated that the ABS function was not available and that the 4WD was disabled. The vehicle was taken a dealer where they kept the vehicle for over a week where they eventually replaced the brake hydraulic control unit ("HCU"). The contact then received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. Two local dealers were made aware of the issue and confirmed that parts were not yet available. Additionally, the contact was informed that the part that was used to repair the vehicle was a defective part and that it would need to be replaced once parts were available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 88,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.