Complaint 2202040
2019 FORD EXPLORER • STRUCTURE • incident Oct 15, 2025
Crash
No
Fire
No
Injuries
0
Deaths
0
Complaint Summary
STRUCTURE
Owner Narrative
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims had become loose. The local dealer was contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.