Complaint 2197137

Complaint Summary

POWER TRAIN

Owner Narrative

The contact owns a 2018 Ford Focus. The contact stated that while driving approximately 65 - 70 MPH with the cruise control activated, the vehicle suddenly decelerated and then accelerated to the desired cruise control setting. The failure had occurred several times. Approximately 2 weeks later, while driving approximately 30 MPH, the vehicle stalled, and the hazard lights were activated. The vehicle was towed to the dealer, who diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the repair was not covered under warranty or recall. The failure mileage was approximately 150,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.