Complaint 2196010

Complaint Summary

POWER TRAIN

Owner Narrative

I purchased a 2018 Ford Focus in Sept of 2023 with 30k+ miles. Financed. In April of 2025 the car started making strange noises when starting and then would not go into reverse. The car pushed in neutral and drove about 2 miles. Stopped for gas and then the car would not start. The car was towed to a mechanic. He had the vehicle for 2 wks trying to purchase a part called an Actuator. I reside on St. Croix USVI and purchased this vehicle from a fleet sale from Centerline Rental Cars. After the Actuators were placed, I drove the car and within a day had a screeching sound upon starting car. Drove it back to mechanic and we did a test drive.21 The car would slow down and speed up on it's own. The vehicle this time died and had to be pushed onto the lot. Was worked on again and still did not work properly. Car was towed to Ford Metro for analysis. The car now has 40k+ miles in 18 mos of use. They quoted me $4,213.00 for parts and labor. I am still paying $359.00 a month since April 2025. The car was towed back to my residence where it sits dead. Please advise.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.