Complaint 2190456

Complaint Summary

FIRERELATED

Owner Narrative

The contact owned a 2008 Toyota Sienna. The contact stated that while he was away, the fire department called to notify him that his vehicle had caught fire while parked in the driveway. The contact's neighbor was alerted to the fire by the vehicle's alarm system and called the fire department. The fire department extinguished the fire but was unable to determine the cause of the fire. A fire department report was filed. The fire destroyed the interior of the vehicle. The insurance company was made aware of the failure, but had not yet deemed the vehicle totaled. The vehicle remained in the driveway. The contact stated that the vehicle was an equipped BraunAbility handicap wheelchair ramp van. The contact also stated that prior to the fire, the vehicle had no failure and no warning light was illuminated. In addition, The fire wall of the engine performed as designed and protected the engine, although the interior of the vehicle was severely damaged as a result of the fire. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.