Complaint 2189617

Complaint Summary

SUSPENSION

Owner Narrative

The contact called on behalf of the owner of a 2019 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 26V101000 (SUSPENSION). The contact stated that after the vehicle was stopped at a traffic light, the vehicle stalled. The battery warning light was illuminated. The contact was able to restart the vehicle. The contact stated that the failure was occurring every other day. The vehicle was taken to an independent mechanic. The independent mechanic replaced the Manifold Absolute Pressure (MAP) sensor and an unknown sensor; however, the failure persisted. The contact stated that on a separate occasion, while the vehicle was idling, the vehicle stalled. The vehicle was restarted. The contact stated that while the temperature gauge was midway, the vehicle stalled. The battery warning light was illuminated. The contact stated that whenever the temperature gauge was midway, the vehicle would stall. The vehicle was taken to another independent mechanic who replaced a fractured spark plug and the timing chain. The vehicle was repaired; however, two months after the last repair, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.