Complaint 2180209

Complaint Summary

STRUCTURE

Owner Narrative

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The contact stated that the passenger's side A-pillar was loose. The vehicle was taken to the dealer, and the contact was informed that the part to do the recall repair was not yet available. The vehicle was not repaired. Most recently, the contact noticed that the driver's side A-pillar trim was loose. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000. The VIN was not available.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.