Complaint 2176525

Complaint Summary

ENGINE AND ENGINE COOLING

Owner Narrative

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine and Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 35 MPH, the vehicle stalled and stopped in the middle of the roadway. There was no warning light illuminated. The contact was unable to pull to the side of the road and activated the hazard lights. The vehicle was towed to the dealer, while the contact and her [XXX] son were picked up by the contact's grandmother. The dealer diagnosed the vehicle and determined that the failure was engine-related. The contact was informed that the repair would be covered under the recall; however, the part was not yet available. The dealer ordered the part. The contact stated that the vehicle had been with the dealer for approximately six weeks. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.