Complaint 2176480

Complaint Summary

POWER TRAIN

Owner Narrative

Transmission shift cable failure occurred on our 2016 Doge Dart. The vehicle was stuck in Drive and we were unable to shift the transmission to Park or Neutral, or to completely turn off or start the vehicle. I had to disconnect a battery to shut off the vehicle. This is part of an unrepaired Manufacturer recall A0C. The vehicle was towed to a dealer for repair; however, the dealer is refusing to repair the issue or replace any parts. The tow truck driver managed to re-attach the transmission cable to force the car into neutral during towing, and the dealer is stating that everything is fine and they will let us know when a remedy will be available. This is unacceptable. There needs to be a difference between a "vehicle may experience a transmission shift cable failure" vs. the vehicle that has already experienced the failure. On top of it the dealer is charging me a fee because they evaluated the vehicle. I contacted Stelantis customer service about the recall and they are basically telling me there is nothing they can do and just deal with it. Stelantis Case# 95608092. This vehicle is unsafe to operate and the manufacturer or the dealer are unwilling to even attempt a repair.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.