Complaint 2175400

Complaint Summary

ENGINE AND ENGINE COOLING

Owner Narrative

The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while driving at an undisclosed speed, the oil pressure and check engine warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the camshaft sensor was not operating properly. The vehicle was not repaired. The vehicle was taken to the residence, where a handheld diagnostic machine confirmed a failure with the camshaft. The contact’s son became aware that the rear sensor was covered in oil and the front sensor was dry. The vehicle was driven for 20 minutes but the failure persisted. Three separate dealers were contacted, but the contact was informed parts were not yet available. The manufacturer was notified of the failure but was unable to assist because parts were not available, even though it was indicated that parts were available. The failure mileage was approximately 89,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.