Complaint 2136076

Complaint Summary

SERVICE BRAKES, HYDRAULIC

Owner Narrative

The contact owns a 2017 Ford Transit. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 17V408000 (Power Train). The contact stated that while his daughter-in-law was driving approximately 60-70 MPH down the interstate, there was an abnormally loud, unidentifiable sound coming from the vehicle. The contact stated that the brakes were inoperable. The vehicle rolled to the side of the road. The contact stated that the repairs should be covered under a warranty for three years or 36,000 miles. The contact stated that the vehicle was towed to the local dealer, where it was diagnosed, and it was determined that the drive shaft coupling had detached. The heater hose and brake lines had additional damage. The brake line and brake fluid warning lights illuminated after the failure. The manufacturer was contacted, who confirmed that the repairs were not covered. No assistance was provided. The failure mileage was approximately 178,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.