Complaint 2115704

Complaint Summary

POWER TRAIN:AUTOMATIC TRANSMISSION

Owner Narrative

The contact owns a 2011 Ford Fiesta. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed but the vehicle failed to accelerate. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the failure was not duplicated. Additionally, the contact received notification of Customer Satisfaction Program 14M02; however, the dealer informed the contact that there was no indication of transmission failure. The vehicle was not diagnosed or repaired. The contact stated that the failure failure recurred. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair could not be covered under an unknown special program or recall. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was approximately 144,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.