Complaint 2112490

Complaint Summary

POWER TRAIN

Owner Narrative

The contact owns a 2011 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the vehicle jerked, and failed to accelerate as intended while depressing the accelerator pedal. The vehicle stalled while driving. The contact waited for a short while and was able to restart the vehicle. The contact was able to move over to the side of the road. No warning lights were illuminated. The contact stated that on a separate occasion, while attempting to reverse out of a parking space, the vehicle failed to function while in reverse(R). The vehicle was taken to the dealer where it was diagnosed that the transmission PTU had failed. The vehicle was repaired. The contact stated that recently while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact was able to pull into a parking lot. An unknown warning light was illuminated. The contact turned off the vehicle and waited for a while and was able to restart the vehicle. The contact stated that while attempting to enter the driveway, the vehicle failed to respond while in reverse(R) and failed to move while in drive(D). The vehicle was not diagnosed or repaired. The dealer informed the contact that the vehicle warranty had expired in March 2025. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 123,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.