Complaint 2106232

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

I am writing to formally report a critical safety failure involving Ford recall number 19S40 / NHTSA recall 19V767, which affects the driveshaft flexible coupling on my vehicle. While traveling with my wife and five children on a recent trip from Ludowici, GA to Fort Bragg, NC, our van suddenly experienced violent vibrations and loud moaning sounds, forcing us to stop in South Carolina where no nearby Ford service center was available. We were stranded and faced not only travel disruption, but real danger with children in the vehicle. Upon inspection, the flexible coupling failed catastrophically, causing driveshaft damage and rendering the vehicle unsafe to drive. This exact failure is the subject of the ongoing recall, and it is unacceptable that such a well-documented and acknowledged issue is continuing to place families at risk. I am requesting the following: 1. Immediate authorization and support for full repair of the driveshaft and related components damaged by this failure. 2. Assurance that all components are replaced, not temporarily inspected or patched, to prevent recurrence. 3. Reimbursement for all expenses incurred related to towing, diagnosis, or temporary transportation. 4. A formal explanation of how this critical recall is being enforced and monitored. As a soldier and a father, I cannot afford to risk my family’s safety due to an unresolved and clearly documented manufacturer defect. I respectfully urge Ford to treat this matter with the urgency and seriousness it deserves. Thank you for your immediate attention.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.