Complaint 2104354

Complaint Summary

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Owner Narrative

The license plate lights were not working and they needed replaced. The sockets were bad. My mechanic purchased a replacement two light cable, which also plugs into the back-up camera in this Ford Transit., from the local Ford dealership. After replacing the cable with light sockets and pluging in the back-up camera, the camera went to a blue screen and no longer works. The ford garage stated that this was the right upgraded part. Being a buisness owner and using my vehicle for deliveries, I find this very dangerous not being able to see people, kids especially, as well as animals when backing up the van. There are hundred of thousands of these Transit vans being used by Amazon and various other companies and when I researched this problem, I find hundreds of complaints for this very same issue. After contacting the Ford company, they told me that there was no recall on this issue and would do nothing for me.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.