Complaint 2045953

Complaint Summary

POWER TRAIN:CLUTCH ASSEMBLY

Owner Narrative

The contact owns a 2016 Ford Fiesta. The contact stated while driving 25-30 MPH, the vehicle was shuddering as if it would stall, and the vehicle made an abnormal whining sound. The contact stated that the failure also occurred while driving over a speed bump. The contact had noticed that the failure mostly occurred while driving at low speeds and while the RPMs were low. Additionally, the contact stated that the transmission was slipping while driving and making right turns. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission clutch assembly had failed and needed to be replaced. The dealer determined that the failure was related to an undisclosed recall. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that no assistance could be provided unless the VIN was added to the unknown recall. The failure mileage was approximately 71,600.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.