Complaint 2033091
2019 FORD F-550 • STRUCTURE:BODY • incident Oct 3, 2023
- Complaint ID
- 2033091
- Make
- FORD
- Model
- F-550
- Model Year
- 2019
- Component
- STRUCTURE:BODY
- Incident Date
- Oct 3, 2023
- Date Received
- Oct 17, 2024
- Data As Of
- Aug 1, 2026
Complaint Summary
STRUCTURE:BODY
Owner Narrative
Purchased truck used and discovered frame was cracked shortly after I had taken it in to Ford several times because alignment wouldnât keep vehicle from feeling bouncy (hopping) going down the road. At no point did anyone tell me of a customer satisfaction program that was in place for my vehicle for a frame repair/replacement. Instead they strung me along telling me to take it to a frame shop. 2 days after the program expired I was told that there was a program for the issues which I no longer qualified for. Then they told me to reach out to corporate who said there was nothing they could do.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.