Complaint 2026872

Complaint Summary

POWER TRAIN

Owner Narrative

The contact owns a 2011 Ford Fiesta. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where the battery was replaced. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond and sputtered. The contact stated that while attempting to start the vehicle the following day, the vehicle failed to start and was towed to an independent mechanic to be diagnosed. The mechanic related the failure to the transmission. The contact was referred to the dealer for an unknown recall repair. The manufacturer was notified of the failure and referred the contact to the dealer for the TCM to be replaced under Ford Campaign Number: 14M02. The vehicle was towed to the dealer, where the TCM was replaced; however, the dealer informed the contact that the TCM could not be programmed to the transmission clutch. The dealer determined that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 82,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.