Complaint 2018638

Complaint Summary

FIRERELATED

Owner Narrative

The contact owned a 2020 BMW X5. The contact stated that she parked the vehicle in her garage. No warning light was illuminated. The contact entered her home and 15 minutes later, a neighbor knocked on the door, alerting her that the garage had caught fire. When the contact opened the garage door, she saw flames. The contact called 911 and evacuated her family. There were no injuries sustained. The police and fire departments arrived on the scene, and the firefighters extinguished the fire. The fire destroyed all three vehicles in the garage and engulfed the residence. Police and fire department reports were filed. The vehicle was towed to the tow yard. The insurance company deemed the vehicle totaled. The contact later became aware of NHTSA Campaign Number: 24V576000 (Electrical System, Engine And Engine Cooling) associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.