Complaint 1982461

Complaint Summary

POWER TRAIN

Owner Narrative

The contact owns a 2017 Ford Transit. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle made an abnormal rattling sound. The contact stated that the failure also occurred while driving from a complete stop. Additionally, the contact stated that the transmission was skipping gears while driving. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the driveshaft flexible coupling had failed. The vehicle was then taken to the local dealer, where it was being diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 19V767000 (Power Train); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 113,500.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.