Complaint 1940091

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

On April 1, 2023, my husband was weed-eating on our farm and a rock flew and hit the window directly behind the driver and shattered it. I immediately called the dealership the same day to get a new window ordered. They said it would be in in a couple of days. That turned into weeks. Then months. I posted in a Facebook group which has over 30K members to see if anyone else had this issue. Others told me they had been waiting almost a year then (now it's been 16 months for them). So my husband used cardboard at first -- then after months of cardboard got a piece of plexi glass from Lowe's cut to size and taped in with gorilla tape. (See pic) Once I heard from members in the group they had been waiting over a year -- and many many other issues with this window like spontaneously shattering Nissan has refused to address, I knew there was no way I was getting a window any time soon so started calling Nissan Corporate directly for answers. I opened multiple cases with Consumer Affairs over the past 7 months. They claim to have talked to their corporate parts department - but no one knows when this window will ever be in it's just back-ordered indefinitely. So here I am 8 months in with a plexiglass window that if we get into an accident won't shatter and therefore is very unsafe. Instead of shattering as a standard auto window is designed for safety - this one would instead break into large sharp pieces that would then be projectiles stabbing through the hearts of my 5 children seated in the back seats. And knowing that, I have to make that conscious choice as a mother every time we drive it because there is no other safe solution being offered to me. And I am afraid Nissan won't do anything about this issue UNTIL that happens to my family or another. I have 150 other comments from Nissan NV owners with similar issues with this window that have been waiting months with unsafe solutions. Backordered is one thing. But 2 yrs is unacceptable and unsafe. Please help.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.