Complaint 1937298

Complaint Summary

SUSPENSION

Owner Narrative

On the night of September 15, 2023, I was driving home from work around 8:00 pm. I hit a bump on the interstate and my truck started the "death wobble". Having driven a Dodge truck for a very long time, I was aware of what was going on. The vehicle starts to "wobble" uncontrollably until you come to a complete stop. I was doing 70 mph and in the left lane when this happened, it immediately pulled me to the ditch in the right lane on the side of the interstate. I researched the problem and found that it had an R46 recall and the bracket in said recall had been ripped from the frame and broken in half. I hauled the vehicle to Jeff Wilson Chrysler in Brookhaven and they sent pictures to whomever for the recall and it was denied for some reason. The Service Manager then sent it to someone else because he thought that it should have been fixed based off what he has seen. I then called 1-800-992-1997 to speak with someone about my issues and they proceeded to tell me that my recall had already been fixed. When I or Mr. Shane at Jeff Wilson types it in, it clearly states the R46 recall has not been fixed. There is nothing on this bar or bracket that has been done. This bracket breaking almost caused me to wreck and I cant get any help in getting it resolved. Mr. Shane at Jeff Wilson in Brookhaven has been nothing but fantastic in this matter and continues to try and help me get it resolved with no help coming from anyone above the dealership. The vehicle is undrivable and has been out of commission for 5 weeks now with no progress. Any help in this matter would be appreciated.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.