Complaint 1755425
2013 TOYOTA HIGHLANDER • STEERING • incident Jun 12, 2021
- Complaint ID
- 1755425
- Make
- TOYOTA
- Model
- HIGHLANDER
- Model Year
- 2013
- Component
- STEERING
- Incident Date
- Jun 12, 2021
- Date Received
- Jul 3, 2021
- Data As Of
- Aug 1, 2026
Complaint Summary
STEERING
Owner Narrative
- The car was purchased in 2015 used and the steering wheel has made a clunking sound when turning a hard sharp left or right since the day of purchase -While on a road trip of approximately 3,000 miles round trip in June 2021 the steering wheel was adjusted to accommodate my husband's height. It became very loose, with it finally dropping into my husband's lap on the last day of our trip-it was difficult to steer the car -We brought the car in to our dealership the following day where they confirmed we needed a new steering column-the car has not been involved in any accidents nor have the air bags employed -Other than the "clunking" sound there has never been any previous warning that the steering wheel would disengage while driving.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.