Complaint 1616352

Complaint Summary

FUEL/PROPULSION SYSTEM

Owner Narrative

I HAVE PAID OVER $6.000 DOLLARS TO MY LOCAL FORD DEALER TO FIX MY TRUCK JUST TO HAVE THEM TELL ME THERE IS NO WAY TO FIX THE PROBLEM, ITS A DESIGN FLAW FROM FORD THAT CAN NOT BE FIXED. I HAVE BEEN BACK AND FORTH WITH FORD MOTOR COMPANY, I HAVE BEEN LIED TO, STRONG ALONG, CALLS NOT RETURNED AND SO ON. THE DESIGN FLAW HAS TO DO WITH THE EGR. AND TODAY ITS SEEMS THE 3RD NEW TURBO STOPPED WORKING AND THE MOTOR HAS STARTED TO HAVE A BAD VIBRATION. THIS HAS BEEN A NIGHTMARE AND EVEN THOUGH FORD KEPT TELLING ME THEY WILL TAKE CARE OF ME, NOTHING HAS HAPPENED. WHEN THE TURBO FAILED AS I WAS TRYING TO GET ONTO THE FREEWAY I HAD NO POWER AND NEARLY WAS REAR ENDED BY AN 18 WHEELER WHO WAS EXTREMELY ANGRY. I HAD TO STAY OFF THE FREEWAY ON OTHER ROADS TILL I COULD GET HOME. THE TRUCK DEVELOPED A BAD VIBRATION AND I WAS NOT SURE I WOULD GET IT HOME. IF I WOULD HAD BEEN TOLD BY FORD THE FIRST TIME I TOOK IT IN OF THE DESIGN FLAW AND THERE IS NO WAY TO FIX IT, I WOULD HAVE NEVER POURED SO MUCH MONEY INTO IT. IT IS A LEMON AND SHOULD HAVE BEEN RECALLED. I HAVE TALKED TO MANY PEOPLE AND RESEARCHED THIS TRUCK. I FOUND OUT FORD NEW OF THIS DESIGN FLAW AND THAT THEIR CUSTOMERS WOULD HAVE THESE PROBLEMS BUT RELEASED THE TRUCK TO US ANYWAY. I NOW CAN'T AFFORD TO PUT ANY MORE MONEY INTO THIS TRUCK, I CAN'T FIX IT, I CAN'T SELL IT, AND FORD WILL NOT DO ANYTHING TO HELP ME. WHEN I FOUND OUT I WAS LIED TO AND CAUGHT THEM AND SAID, I NOW YOU HAVE BEEN LYING TO ME AND I DO NOT TRUST YOU, I WAS LABELED A HOSTEL CUSTOMER. I ASK YOU, WHO LIKES TO BE LIED TO? THIS HAS BEEN GOING ON INTO 2 YEARS NOW. NOW I HAVE NO TRUCK. I AM INTERNING WHERE IT ASKS "WHEN THIS HAPPENED" TODAY'S DATE. PLEASE HELP. THANK YOU.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.