Complaint 1387555
2008 GMC ENVOY • EXTERIOR LIGHTING • incident Jun 13, 2017
- Complaint ID
- 1387555
- Make
- GMC
- Model
- ENVOY
- Model Year
- 2008
- Component
- EXTERIOR LIGHTING
- Incident Date
- Jun 13, 2017
- Date Received
- Jun 26, 2017
- Data As Of
- Aug 1, 2026
Complaint Summary
EXTERIOR LIGHTING
Owner Narrative
I FILED A COMPLAINT WITH NHTSA, COMPLAINT 10923972, ON 11/3/2016 REFERENCING MY DIM LIGHTS SPONTANEOUSLY GOING OUT AT NIGHT DRIVING DOWN THE HIGHWAY. I HAD RESEARCHED THIS PROBLEM AND FOUND THERE WAS A RECALL BECAUSE OF THE HEADLAMP DRIVER MODULE FAILING, BUT MY 2008 GMC ENVOY WAS NOT INCLUDED. I RECEIVED A LETTER FROM GMC THE END OF MAY 2017 PROVIDING ADDITIONAL PROTECTION FOR THIS PROBLEM AND IT WAS WORDED "IF THIS CONDITION "OCCURS" ON YOUR 2008 GMC ENVOY WITHIN 12 YEARS OR 150,000 MILES THE CONDITION WOULD BE REPAIRED AT NO CHARGE." WHEN I RECEIVED THE MAY 2017 LETTER MY VEHICLE HAD 152,000 MILES ON IT BUT WHEN I FILED THE COMPLAINT IN NOVEMBER 2016 IT HAD 142,000 MILES ON IT. GMC REFUSED TO REPAIR MY VEHICLE UNDER THE ADDITIONAL PROTECTION BECAUSE OF CURRENT MILEAGE EVEN THOUGH I HAD PROOF THE CONDITION "OCCURRED" AT 142,000 MILES.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.