Complaint 1336668

Complaint Summary

ELECTRONIC STABILITY CONTROL (ESC)

Owner Narrative

FORD: MY 2009 FORD EXPLORER EDDIE BAUER V6 EXHIBITS AN INTERMITTENT FAULT/ALARM WITH THE RSC SYSTEM WHILE DRIVING ON PUBLIC ROADS (STREET, FREEWAY, HIGHWAY). ALL THE INSTANCES OCCURRED HAD BEEN PROPERLY DOCUMENTED AND DISCUSSED WITH THE LOCAL FORD DEALER IN REPEATED VISITS THAT SHOULD BE DOCUMENTED ON THEIR BOOKS. IN ALL INSTANCES THE ALARM IS *** NOT *** REGISTERED IN THE NON-VOLATILE MEMORY (NVM) PORTION OF THE ON BOARD COMPUTER (AS EVIDENCED BY DEALER RECORDS TO ME). THIS SHOULD BE INVESTIGATED BY FORD AND THIS AGENCY. DATE BELOW IS THE LATEST INSTANCE OF THIS EVENT. IT HAD BEEN OBSERVED, RECORDED AND DISCUSSED WITH FORD IN AT LEAST 5 OTHER TIMES. ON ALL INSTANCES BUT ONE, THE ALARM (VISUAL AND SOUND CHIME) REPEATS FOR AT LEAST 2 MINUTES WITHIN AN INTERVAL OF 5 MINUTES AND FOR AS LONG AS THE CAR IS DRIVEN. THIS IS VERY ANNOYING AND PRONE TO DISTRACTION OF THE DRIVER. THERE IS NO KNOWN OVERRIDE BUTTON TO DISARM THE ALARM/ANNUNCIATION. AT ONE INSTANCE I HAD MY OWN OBD2 DEVICE CONNECTED TO THE OBD2 PORT TO CAPTURE THESE EVENTS WHEN IT HAPPENED. THIS THIRD PARTY DIVIDE DID NOT REGISTER A FAULT CODE. I FIND THIS (BUT MAINLY THE OFFICIAL DEALER TECHNICAL EXPERTS LACK OF RECORDED FAULT CODE) HIGHLY DISTURBING GIVING THE IMPLICATION THAT A FAILURE OF THE ROLL-STABILITY-CONTROL (RSC) CAN IMPART TO THE VEHICLE AND ITS OCCUPANTS. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.