Complaint 1108368

Complaint Summary

STEERING

Owner Narrative

TL* THE CONTACT OWNS A 2009 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE MADE A LOUD ABNORMAL NOISE AND SUDDENLY LOST CONTROL OF THE STEERING WHEEL. THE CONTACT MENTIONED THAT NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE FAILURE OCCURRED AS A RESULT OF THE PASSENGER SIDE TIE ROD END SEPARATING FORM THE VEHICLE. HOWEVER, THE TIE ROD DID NOT SUSTAIN ANY DAMAGES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.