Complaint 2099763

Complaint Summary

ENGINE AND ENGINE COOLING

Owner Narrative

The contact owns a 2016 Ford F-350. The contact stated while driving 60 MPH, there was an abnormal knocking sound coming from the engine compartment. The vehicle was taken to the local dealer where it was diagnosed and determined that the cylinder was not operating as needed, and there was engine damage. The vehicle was not repaired. The vehicle was previously taken to the local dealer, Summerville Ford (9700 Dorchester Rd, Summerville, SC 29485); where it was diagnosed and determined that there were metal shavings in the fuel system in the high-pressure fuel pump. The vehicle was repaired; however, the failure recurred. There was black smoke while driving and the check engine warning light was illuminated. The contact stated that the turbo charger, body mounts, and coolant pump were replaced; however, the failure persisted. The manufacturer was not yet contacted. The failure mileage was approximately 82,800.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.